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Your Path to Success with Plytix

How your Customer Success Team helps you get sh*t done

Kickoff 

You will be assigned a dedicated Customer Success Manager - someone responsible for your case, and who will closely monitor your progress and help with the initial preparation. In the first meeting, you will create an implementation plan to align Plytix with your business goals and timelines.

This plan will follow our proven Methodology of CODA, Centralize, Optimize, Distribute and Analyze

Customer Success Team
Pilar

Implementation

Your Customer Success Manager will be available for questions along every step of the process. In weekly meetings, we will ensure the project continues as planned, set goals for the next week, and identify potential bottlenecks. We also provide 1:1 training for your project lead, to make sure you have 1 champion in your organization that drives the project from within.

Post-Implementation

Implementation will be done once you have “thrown out the old mattress” - meaning your organization has fully committed to using Plytix as it's one source-of-truth. (Nobody likes a system that collects digital dust!).

Once you're ready to go, we shift gears from implementation to growth mode, by exploring new opportunities to maximize your ROI with Plytix. Anything from opening new sales channels, creating additional marketing material, or onboarding a new part of your organization.

Just because the implementation is over, doesn’t mean you’re on your own! You will still get ongoing training and support from your Customer Success Manager and our Support Team.

Support

Support

The first point of contact is your Customer Success Manager, who is available for scheduled video/phone calls, or emails. But there's more:

  • You can find answers to almost all of your operational questions in our Help Center, full of articles and tutorial videos
  • Live Chat from 9am-6pm CEST
  • Technical Support via in-tool tickets or help@plytix.com

Avoid chaos and learn how to prepare for implementation.

Download guide