calendar July 2022 | updated icon May 2024 | read time 5 minute read | Topic Product Information Management

Benefits of Product Categorization in Ecommerce

Benefits of Product Categorization in Ecommerce

Product categorization, also known as product taxonomy, helps customers navigate your ecommerce store with ease. It's a technique used to replicate a physical in-store experience by creating a virtual, digital aisle that leads customers to the product they wish to purchase.

Now, if you think of product categorization like that, you’d think every ecommerce store would put in the effort to prioritize this structure, right? Well, that’s not the case for many businesses.

Only 10% of ecommerce stores address product categorization—and since you’re reading this article, you may be part of the 90% that don’t have structure for your product offerings.

But this is a judgment-free zone. We’re just here to help you see why it’s important. 

It’s not just about the customer experience

Yes, a good customer experience is crucial when selling online. Not only is that what modern customers expect, but with so many stores entering the online space, customers always want to see if the grass is greener on the other side. A study even showed that a total of 75% of online visitors leave within 15 seconds of not finding what they’re looking for. But, that’s not the only reason why product taxonomy is important. Keep reading to find out more!

1. Categorization ensures better reporting and decision-making

Data runs the show. In ecommerce, it's a sure-way to know what works and what doesn’t. So, having a well-organized product page helps you to better understand what is going on with your sales. For example, your leather jacket might not be selling as well as your denim jacket.

While poor-performing products are caused by a number of reasons, having a hierarchy can help you identify small issues that could be contributing to your sales (or lack thereof). For example, if your leather jacket is at the bottom of your filtering list, it might not be as visible as the denim jacket. With that knowledge, you can consider featuring it as a product recommendation or create a campaign for the leather jacket. Having a structure helps you see the full picture of your product catalog, which in turn, allows you to make calculated decisions.

2. Categorization improves productivity and communication between teams

Everyone loves structure. It improves efficiency, gives everyone clarity of what’s going on, and as a result, it makes everyone productive. That’s not just true for organizational structure.

Your employees deal with your website and products just as much as your customers do. For example, when a customer calls the sales department with a query, how will a sales representative be able to respond quickly without common terminology and structure?

Not only is it impacting the experience for the customer, but it hinders your employees from doing their job as best as they can. With product categories, any department is able to thrive.

3. Categorization boosts your SEO efforts

Search engine optimization (SEO) should be every seller’s best friend. Why? Because visibility is crucial to driving traffic to your online web shop. While there are many tactics you can use to boost your rankings for your ecommerce store, product categorization can be one of them.

Categorizing your products impacts your site's architecture, which is a big thing in SEO. It helps make it easier for search engines to crawl your site and index pages faster. These various entry points (your categories) can also bring in more traffic to your website, especially if you make use of keywords in image alternative text, meta content, and URLs for all your categories. 

Not only will it boost your traffic, but it also:

  • Increases the time users spend on your website
  • Boosts the search and user experience

Search engine optimization isn’t just about using keywords to help you rank but creating a user-friendly experience for customers, and product taxonomies can help in both regards. 



4. Categorization increases sales and conversions 

No one runs an online shop just for the sake of it. It’s your livelihood, and therefore, you need to make sure products sell. To close a sale, customers expect a clear shopping interface that’s visually appealing with robust site navigation. That can all be achieved when your products are structured well. Studies even show that a poorly architected website sells 50% less than an organized one and 75% of users judge a site’s credibility based purely on aesthetics

Without product categorization, you’re failing a lot of customers and not meeting their expectations, which often leads to a drop in sales. Statistics further show that 72% of online shoppers will tell six or more people about a bad shopping experience. Something as simple as categorizing your products can help improve a customer's user and shopping experience, resulting in more sales. According to the U.S. Bureau of Labor Statistics (BLS), 20% of new businesses fail during the first two years, 45% fail within the first five years, and 65% during the first ten years. Don’t be a part of those numbers when you can make small improvements to increase your sales. Instead, be in the 25% of new businesses that make it to 15 years or more. 

Product categories are a must for your ecommerce site 

Imagine if a customer went into a physical store and found that there were no signs in the aisles? That would be chaotic. So, don’t make it the case for your ecommerce store.

A product information management system can help with product categorization. How? Well, product information software is a modern solution used for creating, editing, managing, and distributing product content easier. (Product taxonomies are no exception to this.) PIM systems have automation functionalities that help you auto-categorize taxonomies. With the best PIM tool for ecommerce by your side, you don’t have to spend hours doing the manual work. 

Download our white paper to learn how a product information database can help you optimize content. You can get in touch with us, and we’ll tell you everything about Plytix.


Frequently Asked Questions

Product categorization, or taxonomy, is essential for several reasons:

  • Improved User Experience: It makes it easier for customers to find what they're looking for, which can reduce frustration and abandonment rates.
  • Better Decision-Making: It allows you to analyze sales and product performance accurately, informing your stocking and marketing strategies.
  • Enhanced SEO: Well-organized categories help search engines understand and index your site more effectively, leading to increased visibility and traffic.
  • Increased Sales: A clear and navigable site structure can lead to better conversion rates and more sales, as customers are more likely to trust and spend time on a well-organized website.
  • Operational Efficiency: It streamlines communication across your organization, as teams have clear references for product locations and details, making their workflow smoother and more efficient.

Product categorization impacts SEO in the following ways:

  • Site Architecture: It defines the site structure, which helps search engines crawl the site more effectively and understand the relevance of pages.
  • Keyword Usage: Categories enable you to incorporate relevant keywords in URLs, page titles, meta descriptions, and image alt text, enhancing your visibility for those terms.
  • User Engagement: A well-categorized site encourages users to spend more time browsing, which is a positive signal to search engines and can improve your site’s ranking.

Yes, a PIM system can significantly improve your product categorization:

  • Automation: PIM systems can automatically categorize products based on predefined rules or criteria, reducing manual work and potential for error.
  • Content Management: They provide tools for creating, editing, and managing detailed product information, ensuring accurate and consistent data across all categories and sales channels.
  • Scalability: As your product range grows, a PIM system can help manage the increasing complexity, keeping your e-commerce site organized and up-to-date.